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This debate took place on the 31st May 2011
Speakers: Tim Kelsey (senior expert,
McKinsey & Company) & Harry Cayton OBE
(chief executive of the Council for Healthcare Regulatory Excellence)
Chair: the Revd George Bush (Rector)
There is a rising cost of health workers. Increasing consumer expectations also mean that the public is becoming ever more dissatisfied with the National Health Service’s delivery of healthcare, though not with the standard of that care. Far too many people are forced to die in hospital rather than being able to do so at home. There are many inefficiencies – we pay GPs more but they don’t work evenings or weekends any more. There is a lack of engagement with patients. The NHS has little sense of its daily performance, and you can’t run a business
like that.
We can afford a health service which is universal – for everyone – but we need to focus on customer service, information and transparency.
Harry Cayton said that we face global challenges. Our populations are ageing rapidly, in India and China as well as in Europe and the USA. Health inequality applies to London just as it does elsewhere. We live in an age of ‘affluenza’, where obesity, diabetes and alcohol-related diseases are commonplace.
Tim Kelsey began with an arresting disclosure: that there are GPs in the UK who have never diagnosed a case of cancer because they are 'incompetent'. Statistics for the inequality of care across the country also demonstrate, for instance, that you are three times more likely to die of curable emphysema in Tyneside than in Dorset.
As a journalist he said that he first learnt from his mother’s of a GP colleague who had completely failed to deliver reasonable care to his patients. Kelsey decided to compile a ‘good hospital’ guide where transparency would lead to greater safety. Since the formation of Dr Foster Intelligence, transparency will lead to quality
and sustainability.
Why? Because when you publish data on healthcare you increase accountability. Transparency directly drives outcomes in productivity in public services. We have tried paying doctors more, we have applied regulation; we could try rationing services; we could continue to set targets, but all that has achieved is a drop in waiting times. The simple answer is for open data – public reporting. We need data on GPs’ performance; data on social care. At a time when clinical provision has become a commodity we need an intelligent, transparent health service delivered by genuinely caring professionals.
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